Guest Experience Associate — Hotel Front Desk

PENN Entertainment, Inc.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Day-one medical coverage

Annual performance bonus

Job summary

A leading entertainment company in Pennsylvania is seeking motivated individuals for a guest service role. Responsibilities include assisting guests with inquiries, managing calls, and handling cash transactions. Ideal candidates will have customer service experience and be comfortable with basic computer systems. This is an opportunity to work in a fast-paced environment and be part of a fun team dedicated to excellent service.

Qualifications

• Must have a High School Diploma or equivalent.
• Prior cash handling and customer service experience preferred.
• Age requirement: Must be at least 17 years old.

Responsibilities

• Complete job tasks in a timely manner according to department standards.
• Greet guests warmly and assist with inquiries.
• Manage incoming calls professionally and direct them appropriately.
• Maintain cleanliness and organization in the work area.

Skills

Cash handling

Customer service

Microsoft Programs

Data entry

Education

High School Diploma or equivalent

Tools

POS systems

Windows

Job description

A leading entertainment company in Pennsylvania is seeking motivated individuals for a guest service role. Responsibilities include assisting guests with inquiries, managing calls, and handling cash transactions. Ideal candidates will have customer service experience and be comfortable with basic computer systems. This is an opportunity to work in a fast-paced environment and be part of a fun team dedicated to excellent service.