FRONT DESK CLERK

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. in Louisiana is seeking a proactive hotel front desk associate to greet guests, handle check-ins and check-outs, and deliver exceptional service in a fast-paced hospitality environment.

You will manage guest requests, maintain accurate cash handling, and coordinate with housekeeping and supervisors to ensure a seamless guest experience. The ideal candidate has at least one year in customer service and is proficient with computers, working well both independently and as

Qualifications

• Previous front desk or office experience preferred; minimum 1 year in customer service.
• Computer literate with capability in Microsoft Office.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Works well independently and as part of a team.

Responsibilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service.
• Maintains an operating bank, including receiving cash, credit cards, and comps.
• Posts charges, settles folios, and coordinates with supervisors and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Keeps knowledge of hotel, casino, outlets, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contacts appropriate individuals or departments to resolve guest requests.
• Reviews memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.

Skills

Customer service

MS Office

Problem solving

Attention to detail

Team player

Job description

Introduction

...

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer's requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

Requirements

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
• Computer literate with capability in Microsoft office
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.