Guest Experience Specialist - Front Desk (Night Shift)

Ldlcasino; Lake Charles (LA); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

PENN Entertainment is seeking a Front Desk team member in Lake Charles to deliver friendly, efficient guest service at check-in/out and assist guests with reservations and inquiries.

The role requires a high school diploma, strong English communication, confidentiality, and the ability to work a flexible schedule including nights and weekends. Hospitality experience is preferred and computer skills are valued.

Qualificações

• High School Diploma or equivalent.
• Prior hospitality or Front Desk experience preferred.
• Strong customer service and interpersonal skills.

Responsabilidades

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification, credit card verification).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• Answers all reservation inquiries according to guidelines and assists with complimentary accommodations when needed.
• Maximizes resort revenues by selling reservations based on rate strategies.
• Enters all reservations accurately into the computer system.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with reservations and requests.
• Maintains confidentiality in all company matters.

Conhecimentos

Customer service

Interpersonal skills

English fluency

Microsoft Office

Confidentiality

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

PENN Entertainment is seeking a Front Desk team member in Lake Charles to deliver friendly, efficient guest service at check-in/out and assist guests with reservations and inquiries.

The role requires a high school diploma, strong English communication, confidentiality, and the ability to work a flexible schedule including nights and weekends. Hospitality experience is preferred and computer skills are valued.