Front Desk Guest Specialist — Flexible Hours & Growth

ViziRecruiter,LLC.; Council Bluffs (IA); On-site; USD 29,000 - 36,000; Full time

Job summary

PENN Entertainment is seeking a friendly and capable Front Desk Associate to welcome guests and manage check-in/check-out procedures. You will handle reservations, verify guest information, and respond to inquiries with a helpful attitude, contributing to a positive guest experience in a fast-paced environment.

The role requires basic math, money handling skills, and the ability to work flexible hours including nights and weekends.

Qualifications

• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Must possess excellent interpersonal skills.
• Must have basic math and money handling skills.
• Ability to provide excellent customer service.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to department policy and procedure.
• Provides information to guests regarding local services and events.

Skills

Front Desk

Customer Service

Microsoft Office

Interpersonal Skills

Money Handling

Flexible Schedule

Hospitality Experience

Job description

PENN Entertainment is seeking a friendly and capable Front Desk Associate to welcome guests and manage check-in/check-out procedures. You will handle reservations, verify guest information, and respond to inquiries with a helpful attitude, contributing to a positive guest experience in a fast-paced environment.

The role requires basic math, money handling skills, and the ability to work flexible hours including nights and weekends.