Guest Experience Front Desk Associate

Mehr Consultancy; Albuquerque (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

Mehr Consultancy in Albuquerque, NM is seeking a friendly Front Desk Agent to provide outstanding guest service at our property. You will greet guests, manage check-in/check-out, and handle requests with professionalism.

The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, and be comfortable using Windows and basic office software. This role is on-site and requires the ability to assist guests with various needs.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows and basic office software.
• Ability to lift up to 50 pounds occasionally and 10 pounds frequently.

Responsibilities

• Check guests in and out by confirming reservations and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments.
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, safety procedures, and maintain confidentiality of guest information.

Skills

Strong communication

Customer service

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Job description

Mehr Consultancy in Albuquerque, NM is seeking a friendly Front Desk Agent to provide outstanding guest service at our property. You will greet guests, manage check-in/check-out, and handle requests with professionalism.

The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, and be comfortable using Windows and basic office software. This role is on-site and requires the ability to assist guests with various needs.