Guest Services Desk Agent - Flexible Shifts & Growth

Rainmaker Hospitality; Kenton Hills (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay based on经验

Medical, dental, and vision insurance

Paid time off

Growth opportunities within IHG

Positive, supportive team environment

Job summary

Rainmaker Hospitality is seeking friendly Front Desk Agents to welcome guests, handle check-ins/check-outs, and assist with reservations at our Kentucky properties. Flexible scheduling includes mornings, evenings, weekends, and holidays to fit with guest demand.

You'll receive training if needed and have opportunities for growth within IHG properties. Strong communication, reliability, and the ability to multitask in a fast-paced setting are valued traits for success.

Qualifications

• Previous hotel front desk or hospitality experience is preferred, but training is provided.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; familiarity with Opera or Hotel Key is a plus.
• Must be able to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Greet and welcome guests with a professional attitude.
• Process check-ins and check-outs using hotel systems.
• Handle reservations, modifications, and cancellations.
• Provide information about amenities and local attractions.
• Manage guest inquiries and complaints promptly.
• Process payments and balance daily reports.
• Coordinate with housekeeping and maintenance to ensure satisfaction.
• Maintain a clean front desk area.
• Promote services and upsell opportunities when appropriate.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Opera PMS

HotelKey PMS

Job description

Rainmaker Hospitality is seeking friendly Front Desk Agents to welcome guests, handle check-ins/check-outs, and assist with reservations at our Kentucky properties. Flexible scheduling includes mornings, evenings, weekends, and holidays to fit with guest demand.

You'll receive training if needed and have opportunities for growth within IHG properties. Strong communication, reliability, and the ability to multitask in a fast-paced setting are valued traits for success.