Guest Concierge & Front Desk Specialist

IHG Hotels & Resorts; Fort Campbell North (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Fort Campbell North, KY seeks a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide local insights to ensure a friction-free stay. You will handle bookings, upsell opportunities, process cash transactions, and maintain safety procedures while presenting a professional brand ambassador image.

Candidates should have a high school diploma, strong communication skills, flexibility for nights and weekends, and a willingness to learn in a

Qualifications

• Guest-facing role requiring strong communication and problem-solving.
• Experience in front desk or guest services preferred.
• Ability to handle cash and basic math.
• Fluency in local language preferred but not required.
• Flexibility to work nights, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Welcome guests and kick off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage guest bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in/out, collect IDs, issue keys, and manage safes.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate as needed.
• Follow safety procedures and wear required gear.
• Present yourself as a brand ambassador.
• Know events on the day’s schedule and assist colleagues.
• Take on ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Customer service mindset

Tech-savvy (POS/computers)

Flexibility (night/weekend/holidays)

High school diploma

Education

High school diploma

College degree preferred

Tools

POS system

MS Office / computer skills

Job description

IHG Hotels & Resorts in Fort Campbell North, KY seeks a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and provide local insights to ensure a friction-free stay. You will handle bookings, upsell opportunities, process cash transactions, and maintain safety procedures while presenting a professional brand ambassador image.

Candidates should have a high school diploma, strong communication skills, flexibility for nights and weekends, and a willingness to learn in a