Guest Experience Agent — Front Desk

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Indianapolis is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and provide local recommendations. The role emphasizes guest satisfaction, accuracy in transactions, and teamwork to ensure a friction-free experience.

The position requires flexibility for night, weekend, and holiday shifts, with a focus on hospitality, safety, and consistent service. A high school diploma is required, and additional language skills are a plus.

Qualifications

• Excellent communication skills with guests and team members.
• Strong problem-solving abilities to resolve issues on the spot.
• Fluency in the local language is helpful but not required.
• Basic reading/writing, arithmetic, and computer literacy expected.
• Availability for night, weekend, and holiday shifts.
• A high school diploma is required; a college degree is a bonus.
• Experience in front desk or guest services preferred.
• Physical ability to lift/push/pull up to 50 lbs as needed.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle cash and credit transactions accurately.
• Upsell opportunities and inform guests about local experiences.
• Address guest concerns and communicate with management as needed.
• Keep guests informed about hotel services and local attractions.

Skills

Communication

Problem solving

Local language

Tech savviness

Shift flexibility

Guest service

Physical ability

Education

High school diploma

College degree a bonus

Job description

IHG Hotels & Resorts in Indianapolis is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and provide local recommendations. The role emphasizes guest satisfaction, accuracy in transactions, and teamwork to ensure a friction-free experience.

The position requires flexibility for night, weekend, and holiday shifts, with a focus on hospitality, safety, and consistent service. A high school diploma is required, and additional language skills are a plus.