Guest Experience Concierge - Front Desk

IHG; Fort Campbell North (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

401k

Employee benefits

Job summary

IHG is seeking a friendly Front Desk Agent at Fort Campbell North, KY to warmly welcome guests, handle transactions, provide local tips and ensure a friction-free stay.

You will check guests in and out, assist with bookings and upsell opportunities, support Rewards Club members, handle guest questions and requests, and collaborate with the team while upholding safety and brand standards.

Qualifications

• Greet guests with a friendly, professional demeanor.
• Resolve guest concerns with a solutions-focused approach.
• Basic math and computer literacy.
• Fluency in the local language; additional languages welcomed.
• Flexible availability for nights, weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with a warm, efficient approach.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle guest bookings and upsell opportunities.
• Process cash and credit transactions accurately.
• Record and act on guest preferences; address needs and inquiries.

Skills

Customer service

Cash handling

Problem-solving

Language skills

Tech-savvy

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

IHG is seeking a friendly Front Desk Agent at Fort Campbell North, KY to warmly welcome guests, handle transactions, provide local tips and ensure a friction-free stay.

You will check guests in and out, assist with bookings and upsell opportunities, support Rewards Club members, handle guest questions and requests, and collaborate with the team while upholding safety and brand standards.