Guest Experience Front Desk Agent – VIP & Reservations

Rapid City Clubhouse Hotel; Rapid City (SD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

401k plan

Life insurance

Disability insurance

Hotel discounts

Training & development

Job summary

Regency Hotel Management is seeking a Front Desk Agent to welcome guests, manage reservations, and issue room keys. You will assist guests with room information, rates, and amenities, while ensuring a smooth guest experience from check-in to check-out.

The role requires strong customer service skills, excellent communication, and the ability to coordinate with housekeeping to prepare rooms and handle VIP services when needed. This is an on-site position with opportunities for training and growth.

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservations software (OnQ or Opera).
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Handle all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Respond promptly to guest inquiries and complaints.
• Coordinate with housekeeping to ensure rooms are ready.
• Arrange services for VIPs and events, when needed.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Excellent communication

Organizational skills

Tools

OnQ

Opera

Job description

Regency Hotel Management is seeking a Front Desk Agent to welcome guests, manage reservations, and issue room keys. You will assist guests with room information, rates, and amenities, while ensuring a smooth guest experience from check-in to check-out.

The role requires strong customer service skills, excellent communication, and the ability to coordinate with housekeeping to prepare rooms and handle VIP services when needed. This is an on-site position with opportunities for training and growth.