Guest Experience Ambassador

Hotel Zena; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Full time

Job summary

Viceroy Hotels is seeking a Guest Service Agent to warmly welcome guests at the Front Desk, handle check-in and checkout processes, and address inquiries about services, hours, and local attractions. The role emphasizes courteous service, accurate cashiering, and promoting hotel promotions.

The position supports smooth daily operations, including PBX management, package handling, and shift reporting. A positive, professional demeanor and solid communication skills are essential.

Qualifications

• Customer service experience preferred.
• Must communicate clearly, both verbally and in writing.
• Ability to multitask and prioritize tasks to meet deadlines.

Responsibilities

• Greet and welcome guests at the Front Desk according to standards.
• Manage PBX console operations and ensure hotel standards are met.
• Answer guest inquiries about services, hours and local attractions.
• Handle check-ins and checkouts in a friendly and efficient manner.
• Balance and prepare shift paperwork and reports.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Viceroy Hotels is seeking a Guest Service Agent to warmly welcome guests at the Front Desk, handle check-in and checkout processes, and address inquiries about services, hours, and local attractions. The role emphasizes courteous service, accurate cashiering, and promoting hotel promotions.

The position supports smooth daily operations, including PBX management, package handling, and shift reporting. A positive, professional demeanor and solid communication skills are essential.