Guest Experience Front Desk Agent — Growth Opportunities

VP Management; Beckley (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

VP Management is hiring a Front Desk Associate to deliver exceptional guest service and manage daily front desk operations. You will greet guests, handle check-ins, reservations, and inquiries, while maintaining accuracy in data entry and payments.

This on-site role requires strong communication, organization, and the ability to multitask in a fast-paced environment, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent; hospitality management degree preferred.
• 1–2 years front desk or customer service experience in hospitality.

Responsibilities

• Greet and check-in guests and collect information.
• Handle cash and card transactions and balance the drawer daily.
• Answer calls and respond to inquiries professionally.
• Assist with reservations and cancellations per hotel policies.
• Provide information about amenities, attractions, and events.
• Resolve guest complaints promptly and to satisfaction.
• Complete daily admin tasks and prep reports.
• Keep front desk clean and organized.
• Collaborate with staff for seamless guest experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Hospitality knowledge

Education

High school diploma

Hospitality management degree (preferred)

Tools

Microsoft Office

Hotel reservation systems

Job description

VP Management is hiring a Front Desk Associate to deliver exceptional guest service and manage daily front desk operations. You will greet guests, handle check-ins, reservations, and inquiries, while maintaining accuracy in data entry and payments.

This on-site role requires strong communication, organization, and the ability to multitask in a fast-paced environment, with opportunities for growth within the company.