Guest Experience Front Desk Agent (Part-Time)

Hilton; Saint Charles (MO); On-site; USD 21,000 - 23,000; Part time

Job summary

Home2 Suites by Hilton St. Charles is opening a new property and seeking a Front Desk Associate for part-time AM/PM shifts. Responsibilities include greeting guests, handling check-ins/outs, and managing reservations with a guest-centric approach.

Positions offer a dynamic, fast-paced environment with opportunities to grow within the hotel operations. Training is available for the right candidate, with emphasis on accuracy and guest satisfaction.

Qualifications

• Experience in hospitality or customer service is required.
• Strong customer service and guest-relations skills.
• Excellent phone communication and etiquette.
• Ability to problem-solve quickly under pressure.
• Willing to train the right candidate for front desk roles.

Responsibilities

• Greet guests warmly upon arrival with a professional first impression.
• Manage guest check-in and check-out using the property management system (PEP).
• Handle guest inquiries via multi-line phone system with courteous etiquette.
• Assist guests with reservations, modifications, cancellations and requests.
• Maintain records of guest information, reservations, and billing per hotel policy.

Skills

Hospitality experience

Customer service

Phone etiquette

Problem solving

Willing to train

Tools

Property management system (PEP)

Job description

Home2 Suites by Hilton St. Charles is opening a new property and seeking a Front Desk Associate for part-time AM/PM shifts. Responsibilities include greeting guests, handling check-ins/outs, and managing reservations with a guest-centric approach.

Positions offer a dynamic, fast-paced environment with opportunities to grow within the hotel operations. Training is available for the right candidate, with emphasis on accuracy and guest satisfaction.