Night Auditor Full Time - Franchise

Hilton; Saint Charles (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Hilton is seeking a guest services professional for overnight front desk operations at Home2 Suites by Hilton St. Charles St. Louis.

You will handle check-ins/outs, reservations, wake-up calls, and guest inquiries in a fast-paced environment, ensuring accuracy and guest satisfaction throughout the night shift. Responsibilities include reconciling transactions, audit reporting, maintenance requests, and cross-department coordination.

Qualifications

• Minimum of 1 year of customer service experience, preferably in hospitality.
• Excellent verbal and written communication with a professional demeanor.
• Proficient with computers and reservation systems.
• Ability to multitask in a fast-paced environment.
• Willingness to work overnight shifts, weekends and holidays.

Responsibilities

• Process guest check-ins and check-outs, verify reservations, assign rooms, and review payment information.
• Create, modify, and confirm guest reservations as needed.
• Answer calls within three rings and respond to inquiries courteously.
• Set wake-up calls accurately and warmly.
• Maintain a clean, organized front desk and lobby during overnight shifts.
• Greet guests with a friendly, welcoming smile.
• Reconcile daily transactions and postings for all hotel cashiers.
• Review and verify accuracy of folios and city ledger activity.
• Ensure end-of-day procedures are followed and submitted on time.
• Respond to guest comments, concerns, or complaints; log and resolve issues.
• Provide local dining, shopping, and travel recommendations.
• Complete night audit shift checklist tasks and reporting.
• Log details in the shift pass-on log for the incoming team.
• Submit maintenance requests via the hotel system.
• Coordinate with departments to meet guest needs and uphold service standards.
• Assist with early-morning setup and other tasks as assigned.
• Adhere to procedures for handling lost and found items.
• Maintain key control and guest confidentiality.
• Follow safety procedures and report incidents immediately.
• Complete required safety trainings and certifications.
• Maintain professional appearance as per company standards.
• Additional duties may be assigned as needed.

Skills

Customer service

Communication

Reservation systems

Multitasking

Independent worker

Attention to detail

Overnight schedule

Punctuality

Tools

Reservation software

Job description

Job Identification: 221361

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $17-$18/USD/Per Hour

Property Name Home2 Suites by Hilton St. Charles St. Louis

The Home2 Suites of St. Charles will be opening soon!

11pm-7am Saturday-Wednesday

It will require some flexibility, when our part-time auditor needs time off, you may be required to work a Thursday or Friday in exchange for other days.

Job Responsibilities:

• Process guest check-ins and check-outs, including verifying reservations, assigning rooms, activating keys, and reviewing payment information.

• Create, modify, and confirm guest reservations as needed.

• Answer incoming calls within three rings and respond to guest inquiries in a courteous and professional manner.

• Set wake-up calls accurately and warmly.

• Maintain a clean and organized front desk and lobby area throughout the overnight shift.

• Greet each guest encountered with a friendly and welcoming smile.

• Reconcile daily transactions and postings for all hotel cashiers.

• Review and compile management reports; verify accuracy of guest folios and city ledger activity.

• Ensure all end-of-day procedures are followed and submitted accurately and on time.

• Respond promptly to guest comments, concerns, or complaints; log issues and ensure satisfactory resolution.

• Provide local recommendations and information on nearby dining, shopping, entertainment, and travel.

• Complete all tasks and reporting on the Night Audit shift checklist.

• Accurately log all relevant details in the shift pass-on log for the incoming team.

• Submit maintenance requests using the hotel’s digital work order system.

• Coordinate with other departments to ensure guest needs are met and service standards upheld.

• Assist with early morning setup such as the breakfast buffet, folding laundry, or other operational tasks as assigned.

• Adhere to hotel procedures for handling lost and found items.

• Maintain key control and guest confidentiality at all times.

• Follow all emergency and safety procedures; report incidents or unsafe conditions immediately.

• Complete all required safety trainings and certifications.

• Must maintain a professional appearance in accordance with company standards.

• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.

• Excellent verbal and written communication skills with a professional and friendly demeanor.

• Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems.

• Able to work independently and follow detailed instructions with minimal supervision.

• Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.

• Able to make sound decisions using good judgment and in accordance with company policies and procedures.

• Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction.

• Must be able to work an overnight schedule, including weekends and holidays, as required by business demands.

Physical Demands:

• Must be able to occasionally lift or carry items up to 25 pounds.

• Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift.

• Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment.

• Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks.

• Must be able to work independently for extended periods, including overnight and low traffic shifts when management may not be present.

• Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism.

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.