Guest Experience Front Desk Agent (Part-Time)

remingtonhotelscareers; North Canton (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Remington Hotels is seeking a friendly Front Desk Associate to warmly greet guests, check them in and out efficiently, and assist with pre-registration and reservation blocking as needed.

You will manage guest charges, know the front office system, handle cash and payments, and support guests with same-day reservations and cancellation procedures. This role requires attention to detail, teamwork, and availability for varied shifts.

Qualifications

• Greet and assist guests with check-in/check-out promptly and professionally
• Know front office systems and daily transaction processes
• Handle guest charges and payments (cash, checks, credit cards) accurately
• Assist with pre-registration and blocking of reservations when needed
• Excellent communication and teamwork abilities
• Flexibility to work varying shifts, including nights, weekends and holidays

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally
• Post and resolve charges accurately and efficiently
• Maintain knowledge of Front Office systems and daily transactions
• Manage cash handling and guest payments
• Review reservations with special requests and block rooms as needed
• Understand hotel rates, discounts, and cancellation/relocation procedures

Job description

Remington Hotels is seeking a friendly Front Desk Associate to warmly greet guests, check them in and out efficiently, and assist with pre-registration and reservation blocking as needed.

You will manage guest charges, know the front office system, handle cash and payments, and support guests with same-day reservations and cancellation procedures. This role requires attention to detail, teamwork, and availability for varied shifts.