Guest Experience Agent: Fast, Friendly Check-In

remingtonhotelscareers; Palm Springs (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Office Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will post charges accurately and manage cash and card transactions with care.

Applicants should quickly learn the Front Office system, handle same-day reservations, and apply cancellation or relocation procedures as needed to ensure smooth guest experiences.

Qualifications

• High work ethic and self-initiative.
• Team player with a collaborative mindset.
• Willingness to work varying schedules, including nights, weekends and holidays.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Handle cash, checks and credit card information accurately.
• Maintain working knowledge of Front Office system and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Be able to take same-day reservations and follow cancellation/relocation procedures.

Skills

High work ethic

Team player

Flexible schedules

Job description

Remington Hotels is seeking a Front Office Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will post charges accurately and manage cash and card transactions with care.

Applicants should quickly learn the Front Office system, handle same-day reservations, and apply cancellation or relocation procedures as needed to ensure smooth guest experiences.