Guest Experience Front Desk Agent

remingtonhotelscareers; Greenbelt (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hotels is seeking a friendly Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservation blocking as needed.

You will handle charges, operate the Front Office system, manage cash, and review reservations with special requests while ensuring smooth relocation or cancellation procedures when required. The role requires strong teamwork and flexibility to work nights, weekends, and holidays.

Qualifications

• Must have strong guest service and communication skills.
• Ability to work varying shifts including nights, weekends, and holidays.
• Ability to work in an office environment and use computer systems.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately and efficiently.
• Operate Front Office system and handle daily transactions.
• Manage cash handling and payment processing.
• Review reservations with special requests and block rooms as needed.
• Be aware of hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures when necessary.

Skills

Customer service

Team player

Self-motivated

Excellent communication

Job description

Remington Hotels is seeking a friendly Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservation blocking as needed.

You will handle charges, operate the Front Office system, manage cash, and review reservations with special requests while ensuring smooth relocation or cancellation procedures when required. The role requires strong teamwork and flexibility to work nights, weekends, and holidays.