Front Desk Guest Experience Agent

remingtonhotelscareers; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Job summary

Remington Hotels is seeking a guest-focused Front Desk Associate to welcome guests, process check-ins and check-outs, and manage payments with accuracy. You will review reservations, apply appropriate rates and discounts, and block rooms when needed. Flexibility for nights, weekends, and holidays is required.

The role emphasizes efficient use of Front Office systems and excellent guest communication to ensure a seamless stay.

Qualifications

• Experience in hospitality or customer service.
• Ability to handle payments and transactions accurately.
• Willingness to work flexible hours including nights/weekends.

Responsibilities

• Greet and check-in/out guests promptly and professionally.
• Post charges accurately and promptly.
• Maintain knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card payments and give correct change.
• Review reservations with special requests and block rooms as needed.
• Understand hotel rates and discounts and how to apply them.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Guest services

Communication skills

Cash handling

Reservations

Tools

PMS (Property Management System)

Front Office system

Job description

Remington Hotels is seeking a guest-focused Front Desk Associate to welcome guests, process check-ins and check-outs, and manage payments with accuracy. You will review reservations, apply appropriate rates and discounts, and block rooms when needed. Flexibility for nights, weekends, and holidays is required.

The role emphasizes efficient use of Front Office systems and excellent guest communication to ensure a seamless stay.