Guest Experience Front Desk Agent - Night Audit

Pacific Hospitality Group; Texas; On-site; USD 32,000 - 45,000; Full time

Job summary

Hotel Viata, part of Pacific Hospitality Group, seeks a Full-Time Front Desk Agent in the Hill Country. You will warmly greet guests, manage reservations, and ensure a seamless check-in/check-out, delivering superior service in a fast-paced, guest-focused setting.

Ideal candidates bring hospitality experience, a strong customer-service background, and the ability to assist diverse guests. Night audit familiarity and hotel software proficiency are assets.

Qualifications

• Prior experience in hotel/front desk roles preferred.
• Strong focus on customer service and hospitality excellence.
• Bilingual or multilingual abilities are a plus.
• Familiarity with night audit processes is beneficial for evening shifts.
• Proficient with multi-line phone systems and hotel management software.

Responsibilities

• Greet guests warmly and manage reservations with precision.
• Handle check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries promptly to ensure satisfaction.
• Support guest services with information on local attractions and hotel amenities.
• Coordinate with housekeeping and maintenance to meet guest needs.

Skills

Guest service

Bilingual

Night audit

Hotel software

Phone systems

Tools

Hotel management software

Multi-line phones

Job description

Hotel Viata, part of Pacific Hospitality Group, seeks a Full-Time Front Desk Agent in the Hill Country. You will warmly greet guests, manage reservations, and ensure a seamless check-in/check-out, delivering superior service in a fast-paced, guest-focused setting.

Ideal candidates bring hospitality experience, a strong customer-service background, and the ability to assist diverse guests. Night audit familiarity and hotel software proficiency are assets.