Front Desk Agent - OVERNIGHT AUDIT

Hampton Inn & Suites Normal; Normal (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn & Suites Normal in Normal, IL seeks a friendly Night Audit Front Desk Agent to provide exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room readiness.

Strong communication and computer skills are required; the role supports reservations by phone, email, and in person, and requires a customer-focused approach with the ability to lift up to 30 pounds.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic payments processing.
• Ability to resolve issues with a customer-focused orientation.
• Ability to lift 30 pounds.

Responsibilities

• Monitor hotel operations knowledge and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Benefits:

• Employee discounts

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary
We are seeking a positive, friendly Night Audit Front Desk Agentto provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds