Guest Experience Agent - Front Desk & Night Audit

Austin Hotel Operations, LLC; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Hotel Viata in Austin invites you to join our vibrant team as a Full-Time Front Desk Agent. You will be the welcoming face, handling check-ins, guest inquiries, and reservations with a focus on outstanding service.

This role requires excellent communication, multi-line phone proficiency, and a willingness to perform night audits when needed. Prior hospitality experience is valued, and bilingual skills are a plus in serving our diverse guests.

Qualifications

• Previous experience in hotel management or front desk roles is highly desirable.
• Strong customer service background with a focus on hospitality excellence.
• Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
• Familiarity with night audit processes is beneficial for those interested in evening shifts.
• Proficiency in using multi‑line phone systems and hotel management software is preferred.
• Demonstrated ability to build rapport with guests through effective communication and interpersonal skills.

Responsibilities

• Greet and welcome guests with warmth and professionalism, creating an inviting atmosphere.
• Manage front desk operations, including check‑ins, check‑outs, and reservations with precision.
• Handle guest inquiries and concerns promptly to ensure satisfaction and enhance guest experiences.
• Conduct night audits as required, ensuring all financial transactions are accurately processed.
• Utilize multi‑line phone systems to manage incoming calls efficiently while maintaining excellent phone etiquette.
• Assist with guest services by providing information about local attractions, amenities, and hotel services.
• Collaborate with housekeeping and maintenance teams to ensure that all guest needs are met promptly.

Skills

Customer service

Hospitality

Phone systems

Night audit

Hotel software

Interpersonal skills

Tools

Hotel management software

Reservation system

Job description

Hotel Viata in Austin invites you to join our vibrant team as a Full-Time Front Desk Agent. You will be the welcoming face, handling check-ins, guest inquiries, and reservations with a focus on outstanding service.

This role requires excellent communication, multi-line phone proficiency, and a willingness to perform night audits when needed. Prior hospitality experience is valued, and bilingual skills are a plus in serving our diverse guests.