Night Audit - Hotel Front Desk Agent

Midwest Hotel; United States; On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Job summary

Midwest Hotel in the United States is seeking a friendly Front Desk Agent to greet guests, check them in/out, and provide information about services and local attractions.

The role requires strong communication, multitasking, and attention to detail. Night shifts (11 PM–7 AM) with an employee discount and PTO benefits; in-person work at the lobby desk.

Qualifications

• Experience as a Hotel Front Desk Agent or receptionist.
• Experience with hotel reservations software.
• Strong customer service and communication skills.
• Ability to multitask and stay detail-oriented.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Handle inquiries and relay hotel services and local attractions.
• Manage reservations and update records in the PMS.
• Conduct night audits to record financial transactions.
• Address complaints promptly to ensure guest satisfaction.
• Maintain a clean, stocked front desk area.
• Answer calls professionally using the phone system.
• Inspect rooms before check-in and register guests with required details.

Skills

Front desk operations

Guest relations

Reservations software

Phone etiquette

Multi-tasking

Attention to detail

Tools

Hotel management system

Job description

Job Description

Job Description

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations and maintain accurate records in the hotel management system.
• Conduct night audits to ensure all financial transactions are accurately recorded.
• Address guest complaints or concerns promptly and effectively to ensure satisfaction.
• Maintain a clean and organized front desk area, ensuring all supplies are stocked.
• Utilize phone systems to manage incoming calls professionally and efficiently.
• Keeping lobby and breakfast tidy and welcoming to guests.
• Other responsibilities as assigned
• Inspect all the rooms before check in
• Register guests collecting necessary information (like contact details and exact dates of their stay)

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experiences with hotel reservations software
• Strong customer service skills with a focus on guest relations.
• Proficiency in hospitality management principles, including hotel management practices.
• Experience with front desk operations in a resort or hotel environment is preferred.
• Excellent phone etiquette and communication skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Familiarity with night audit processes is a plus.
• A positive attitude and willingness to go the extra mile for guests.

Night Shift Hours:

11PM to 7 AM typical

Flexibility

Join us in creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Work Location: In person