Hospitality Front Desk Agent — Create Memorable Stays

Pacific Hospitality Group; Austin (TX); On-site; USD 24,796 - 33,062; Full time

Job summary

Hotel Viata in Austin, TX is seeking a Full-Time Front Desk Agent to greet guests warmly, manage check-ins and check-outs, and handle reservations with care.

You will address guest inquiries, coordinate with housekeeping and maintenance, and assist with local information using hotel software. Bilingual skills and night audit familiarity are a plus as you contribute to a smooth guest experience.

Qualifications

• Previous front desk or hospitality experience required.
• Strong communication and interpersonal skills.
• Night audit familiarity beneficial for evening shifts.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins, check-outs, and reservations with accuracy.
• Respond promptly to guest inquiries and concerns.
• Assist with night audits and ensure proper financial processing.
• Operate multi-line phone system and provide local information.

Skills

Customer service

Hospitality

Multiline phone systems

Bilingual (English/Spanish)

Job description

Hotel Viata in Austin, TX is seeking a Full-Time Front Desk Agent to greet guests warmly, manage check-ins and check-outs, and handle reservations with care.

You will address guest inquiries, coordinate with housekeeping and maintenance, and assist with local information using hotel software. Bilingual skills and night audit familiarity are a plus as you contribute to a smooth guest experience.