Front Desk Guest Experience Agent — Growth & Benefits

your employer; City of Poughkeepsie (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement opportunities

Medical Insurance

Vision Insurance

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Memorable guest experiences

Job summary

Your employer is seeking a Front Desk Agent to warmly welcome guests and reflect the memorable experience our hotel strives to deliver. You will handle registrations, guest profiles, room assignments, and safety-conscious key issuance, while ensuring privacy and accurate accounts.

You will also assist with inquiries, upsell opportunities, and seamless after-hours support. We value excellent communication, the ability to thrive in a fast-paced setting, and a strong commitment to guest

Qualifications

• Previous experience in hotel front office operations preferred.
• Proficiency in English required; bilingual is an asset.
• Excellent written and verbal communication, coaching and interpersonal skills.

Responsibilities

• Greet guests upon arrival with a warm and sincere welcome.
• Check in/check out and update reservations and guest profiles with 100% accuracy.
• Issue keys with safety and confidentiality in mind.
• Maintain guest privacy and discretion.
• Settle guest accounts following service standards.
• Assist guests with inquiries about hotel facilities in an informative way.
• Drive revenue through room upsells and cross-promotion of outlets.
• Create reservations for in-person or after-hours callers.
• Provide professional, engaging and friendly service and escalate issues when needed.

Skills

Guest service orientation

Communication skills

English proficiency

Job description

Your employer is seeking a Front Desk Agent to warmly welcome guests and reflect the memorable experience our hotel strives to deliver. You will handle registrations, guest profiles, room assignments, and safety-conscious key issuance, while ensuring privacy and accurate accounts.

You will also assist with inquiries, upsell opportunities, and seamless after-hours support. We value excellent communication, the ability to thrive in a fast-paced setting, and a strong commitment to guest