Guest Experience Front Desk Agent — Full-Time

Marriott Boston Quincy; Quincy (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free parking

Employee meals

Hotel discounts

Travel discounts

Medical insurance

401(k) matching

Job summary

Marriott Boston-Quincy is hiring a Front Desk Agent to deliver exceptional guest experiences in a fast-paced hotel setting. You will greet, check-in/out guests, answer questions, and resolve concerns, serving as a key link between guests and hotel departments.

The role requires strong communication, the ability to manage multiple priorities, and a willingness to work second shifts, weekends, and holidays. Marriott benefits include medical/dental/vision, paid time off, free parking, employee

Qualifications

• Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required.
• The ideal candidate is a confident communicator and natural host who enjoys meeting people, solving problems and creating memorable experiences.
• This position requires prolonged periods of standing.
• Marriott and/or FSPMS experience is strongly preferred.

Responsibilities

• Greet and register guests, manage check-ins and check-outs.
• Respond to guest questions and requests, resolve concerns.
• Help connect guests with the right people, services and solutions.

Skills

Guest service experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Marriott Boston-Quincy is hiring a Front Desk Agent to deliver exceptional guest experiences in a fast-paced hotel setting. You will greet, check-in/out guests, answer questions, and resolve concerns, serving as a key link between guests and hotel departments.

The role requires strong communication, the ability to manage multiple priorities, and a willingness to work second shifts, weekends, and holidays. Marriott benefits include medical/dental/vision, paid time off, free parking, employee