Guest-Centric Front Desk Agent | Flexible Shifts & Perks

Ora Management & Development LLC; Mason (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts on hotel stays

Medical, Dental, and Vision Insurance

Flexible Shifts (morning, evening, and

Payment Vacation

Job summary

Holiday Inn Express & Suites Cincinnati - Mason is seeking a friendly Front Desk Agent to be the first point of contact for guests, ensuring a welcoming environment and a smooth, enjoyable stay. The role involves handling reservations, check-in/check-out, and promoting hotel amenities.

You will work in a fast-paced hospitality setting, requiring strong communication and multitasking skills, with opportunities for flexible shifts and professional growth within the team.

Qualifications

• Customer service or hospitality experience preferred.
• Strong communication and people skills.
• Able to multitask in a fast-paced environment.
• Basic computer skills; hotel software experience a plus.
• Reliable, punctual, and guest-focused.

Responsibilities

• Welcome guests, manage reservations, and complete check-in/check-out procedures.
• Provide outstanding customer service by responding to guest requests and resolving concerns.
• Process payments, maintain accurate records, and complete daily front desk reports.
• Promote hotel amenities and use upselling techniques to maximize revenue.
• Maintain professionalism, protect guest information, and follow all company policies and procedures.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Tools

Hotel software

Job description

Holiday Inn Express & Suites Cincinnati - Mason is seeking a friendly Front Desk Agent to be the first point of contact for guests, ensuring a welcoming environment and a smooth, enjoyable stay. The role involves handling reservations, check-in/check-out, and promoting hotel amenities.

You will work in a fast-paced hospitality setting, requiring strong communication and multitasking skills, with opportunities for flexible shifts and professional growth within the team.