Front Desk Guest Experience Specialist | Flexible Scheduling

Hampton Inn and Suites, Sharon; West Middlesex (Mercer County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn and Suites, Sharon is seeking a Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability and promptly handling inquiries.

Ideal candidates communicate clearly, stay positive in challenging situations, and provide a memorable guest experience through friendly, efficient service. Join our team and contribute to a welcoming stay.

Qualifications

• Friendly, outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy; ability to learn hotel software.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in person.
• Build rapport with guests and identify needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

Proficient in English

Additional languages a plus

Computer literacy

Job description

Hampton Inn and Suites, Sharon is seeking a Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability and promptly handling inquiries.

Ideal candidates communicate clearly, stay positive in challenging situations, and provide a memorable guest experience through friendly, efficient service. Join our team and contribute to a welcoming stay.