Front Desk Full-Time- Holiday Inn Cincinnati Riverfront; Covington, KY 41011

Rainmaker Hospitality; Covington (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

Paid time off

Growth opportunities within IHG

Job summary

Rainmaker Hospitality is seeking friendly Front Desk Agents to serve as the first point of contact for guests, handling check-ins/check-outs, reservations, and daily hotel operations at a Covington, KY property.

The role emphasizes strong communication, multitasking, and a welcoming, professional demeanor. Training is provided, with opportunities to grow within IHG properties and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; familiarity with Opera or HotelKey is a plus.
• Willingness to work flexible shifts including weekends and holidays.
• Must be able to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Process check-ins and check-outs using hotel systems.
• Handle reservations, modifications, and cancellations.
• Provide information about amenities, local attractions, and services.
• Address guest inquiries, requests, and complaints promptly.
• Process payments and balance daily reports.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Keep front desk area clean and organized.
• Promote hotel services and upsell where appropriate.

Skills

Customer service

Communication

Multitasking

PMS systems

Professional presentation

Flexible shifts

Team player

Reliability

Education

High school diploma or equivalent

Tools

Opera PMS

Hotel Key

Job description

Job Title: Front Desk Agent / Guest Service Representative

Job Type: Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)

Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like Opera or Hotel Key is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Opportunities for growth and advancement within IHG properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!