Front Desk Agent - Hampton Inn Blue Ash-Cincinnati

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

Paid time off

Discounted hotel rooms worldwide

Opportunities for growth within Hilton

Job summary

A notable hospitality company is seeking Front Desk Agents to provide exceptional customer service at their location in Cincinnati. The role involves check-ins and check-outs, managing guest inquiries, and coordinating with other departments. Candidates should possess strong communication skills and ideally have customer service experience, although training is offered. Flexible scheduling, including weekends and holidays, is required, and benefits such as medical insurance and discounted hotel stays are provided.

Qualifications

• Previous hotel front desk or customer service experience preferred, but training is provided.
• Reliability and punctuality are essential for flexible shift work.
• Ability to stand for extended periods and lift up to 25 lbs occasionally.
• Basic computer proficiency; experience with hotel PMS is a plus.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Process check-ins and check-outs efficiently using hotel systems.
• Handle reservations, modifications, and cancellations.
• Provide accurate information about hotel amenities and local attractions.
• Manage guest inquiries, requests, and complaints promptly.
• Process payments and balance daily reports.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Maintain a clean and organized front desk area.
• Promote hotel services and upsell opportunities.

Skills

Strong communication skills

Customer service focus

Ability to multitask

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Hotel PMS systems (like OnQ, PEP)

PEP

Hotel systems

Job description

Job Title

Front Desk Agent / Guest Service Representative

Location

Hampton Inn I-75 Blue Ash-Cincinnati 4761 Creek Road 45242

Job Type

Full-Time and/or Part-Time positions available. Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed).

About Us

Join our welcoming team at the Hampton Inn! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool. As part of the Hilton family, we prioritize guest satisfaction and team member growth.

Position Summary

We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)
• Opportunities for growth and advancement within Hilton properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!