Guest Experience Agent | Front Desk (Full-Time)

Island Hospitality Management; Sunnyvale (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan

Paid Sick and Vacation Time

Employee Discounts

Job summary

Island Hospitality is seeking an upbeat full-time Front Desk Agent in Sunnyvale to manage front desk operations and serve as a key reference for guests and vendors. The ideal candidate will demonstrate professionalism and courtesy, with outstanding communication skills to thrive in a fast-paced environment and be flexible for weekends and holidays.

The role emphasizes friendly guest service, handling check-ins/outs, and assisting guests during shifts.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Guest service

Problem solving

Stress management

Availability

Job description

Island Hospitality is seeking an upbeat full-time Front Desk Agent in Sunnyvale to manage front desk operations and serve as a key reference for guests and vendors. The ideal candidate will demonstrate professionalism and courtesy, with outstanding communication skills to thrive in a fast-paced environment and be flexible for weekends and holidays.

The role emphasizes friendly guest service, handling check-ins/outs, and assisting guests during shifts.