Guest Experience Front Desk Agent

Residence Inn Silicon Valley II; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare: Medical, Dental, Vision

401(k) Retirement plan

Paid Sick and Vacation Time

Employee Assistance Program

Wellness benefits & wellness stipend

Job summary

Island Hospitality is seeking a Front Desk Agent for a full-time role in a fast-paced hotel environment in Sunnyvale, CA. You will check guests in and out, handle payments, and assist guests and vendors with information and services.

The position emphasizes professional communication, strong guest service, and the ability to work weekends and holidays as needed. Training and development opportunities are provided by Island Hospitality.

Qualifications

• Excellent guest service and communication skills.
• Ability to process payments accurately and according to policy.
• Willingness to work weekends and holidays in a fast-paced hotel environment.
• Ability to handle stress and troubleshoot guest issues calmly.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all necessary reports during each shift for management.

Skills

Guest service

Communication

Team player

Problem solving

Flexible scheduling

Job description

Island Hospitality is seeking a Front Desk Agent for a full-time role in a fast-paced hotel environment in Sunnyvale, CA. You will check guests in and out, handle payments, and assist guests and vendors with information and services.

The position emphasizes professional communication, strong guest service, and the ability to work weekends and holidays as needed. Training and development opportunities are provided by Island Hospitality.