Front Desk & Guest Services Pro — Flexible Hours

Hampton Inn Lansing; Lansing (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA/FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Transit & Parking Benefits

Pet Insurance

Paid PTO & Wellness</name>

Employee Assistance Program

Wellness Subscriptions

Paid Sick Leave

Family Leave

401(k) with employer match

Job summary

Island Hospitality is seeking a Front Desk Agent to manage front desk operations and be a reference for guests and vendors. You will extend professionalism, courtesy, and strong communication in a fast-paced environment.

The role may require flexible scheduling. Responsibilities include check-in/check-out, processing payments per hotel requirements, providing information to guests and vendors, and preparing shift reports.

Qualifications

• Guest-focused team member with initiative and achievement motivation.
• Effective problem-solving in the workplace.
• Ability to stay calm in stressful situations.
• Approachable and able to provide excellent guest service.

Responsibilities

• Check-in/check-out hotel guests
• Process payments according to established hotel requirements
• Provide information and assistance to guests and vendors
• Prepare all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stress tolerance

Guest service

Job description

Island Hospitality is seeking a Front Desk Agent to manage front desk operations and be a reference for guests and vendors. You will extend professionalism, courtesy, and strong communication in a fast-paced environment.

The role may require flexible scheduling. Responsibilities include check-in/check-out, processing payments per hotel requirements, providing information to guests and vendors, and preparing shift reports.