Front Desk Guest Experience Lead—Flexible Hours & Benefits

JSK Hospitality LLC; Hammond (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Hotel discounts

Training opportunities

Advancement opportunities

Health benefits for eligible full-time

Job summary

Residence Inn by Marriott Chicago Southeast/Hammond is looking for a friendly front desk agent to greet guests and deliver brand-standard service from arrival to departure. You will manage check-ins/outs, reservations, and payments with a welcoming, efficient approach.

Responsibilities include assisting guests with requests, upselling rooms and amenities, maintaining a tidy lobby, handling cash, and balancing drawers. Flexible nights, weekends, and holidays required.

Qualifications

• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or escalation appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Residence Inn by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS

Flexible scheduling

Stand for long periods

Education

High school diploma or equivalent

Tools

PMS

Marriott brand systems

Job description

Residence Inn by Marriott Chicago Southeast/Hammond is looking for a friendly front desk agent to greet guests and deliver brand-standard service from arrival to departure. You will manage check-ins/outs, reservations, and payments with a welcoming, efficient approach.

Responsibilities include assisting guests with requests, upselling rooms and amenities, maintaining a tidy lobby, handling cash, and balancing drawers. Flexible nights, weekends, and holidays required.