Courtyard Chicago Midway Airport - Front Desk Agent

Aimbridge Hospitality LLC; Cicero (IL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Daily pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality firm is seeking a Front Desk Agent at their location in Cicero, Illinois. In this role, you will be the face of the hotel, responsible for delivering exceptional guest service, managing check-ins and check-outs, and solving any problems that may arise. Candidates should have a high school diploma and familiarity with hotel management software. This position offers a competitive benefits package, including medical coverage and a 401k retirement plan.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide excellent guest service and ensure guest satisfaction.
• Communicate effectively with guests and team members.
• Solve problems quickly and efficiently.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Courtyard Chicago Midway Airport - Front Desk Agent Address 6610 S Cicero Av, Bedford Park, IL, 60638 Compensation $17.00/hour

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

In Bedford Park, this hotel is half a mile from Chicago/Midway Airport and 10 miles from downtown Chicago. It offers a free 24‑hour shuttle service and a restaurant. Rooms at the Courtyard Chicago Midway Airport include a flat‑screen TV, work desk, and coffee maker. The T.G.I. Friday’s restaurant serves rich, contemporary cuisine for lunch and dinner. The hotel also has an on‑site Starbucks, where guests can enjoy hot and cold coffees and light snacks. For recreation, the hotel offers an indoor swimming pool and a hot tub. Guests can also work out at the gym, which offers cardio equipment and free weights.