Front Desk Guest Concierge

Davidson Hospitality Group; Chicago (IL); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage (Dental & Vision)

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Pet Insurance

Job summary

Hyatt Centric Chicago Magnificent Mile in Chicago seeks a Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/outs, respond to inquiries, and provide informed recommendations on local attractions and hotel amenities.

Ideal candidates have customer service experience in hospitality, strong communication, and cash-handling skills, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Provide exceptional guest service at check-in/check-out.
• Answer inquiries and resolve issues with empathy and efficiency.
• Assist guests with local attractions and hotel amenities.
• Coordinate with departments for seamless guest experiences.
• Maintain a clean and organized front desk.
• Accurately process cash and card transactions.

Skills

Customer service

Communication

Cash handling

Problem solving

Computer systems

Organization

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Hyatt Centric Chicago Magnificent Mile in Chicago seeks a Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/outs, respond to inquiries, and provide informed recommendations on local attractions and hotel amenities.

Ideal candidates have customer service experience in hospitality, strong communication, and cash-handling skills, with flexibility to work evenings, weekends, and holidays.