Front Desk Agent - Marriott Midway

Endeavor Hotels; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Marriott Chicago Midway Hotel is seeking a friendly Front Desk Agent to deliver warm, efficient service at check-in and check-out. You will assist guests with reservations, room assignments, and profiles using the property management system, while providing local recommendations and handling queries.

Responsibilities include payments, identifications, and cross-department coordination to ensure smooth operations.

Qualifications

• Prior customer service or hospitality experience preferred; hotel front desk experience is a plus.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Ability to multitask in a fast-paced environment, especially during peak check-in/check-out times.
• Proficiency with computers and comfort learning hotel management systems.
• Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
• Manage room assignments, reservations, and guest profiles using the hotel PMS.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Provide information about hotel amenities, local attractions, transportation options, and dining recommendations.
• Process payments, verify identification, and maintain accurate records for all guest transactions.
• Communicate effectively with housekeeping, maintenance, and other departments to support guest needs.
• Maintain a clean, organized front desk and lobby environment.
• Follow Marriott brand standards, safety protocols, and security procedures.
• Assist with daily administrative tasks, including preparing reports and updating logs.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Hotel management systems

Punctuality

Flexibility

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Front Desk Agent – Marriott Chicago Midway HotelPosition OverviewThe Front Desk Agent plays a key role in creating a welcoming, efficient, and memorable experience for guests at the Marriott Chicago Midway Hotel. This position is responsible for delivering exceptional customer service, managing check-in and check-out processes, addressing guest inquiries, and ensuring smooth daily operations at the front desk. The ideal candidate is friendly, professional, detail-oriented, and committed to upholding Marriott’s high standards of hospitality.Key ResponsibilitiesGreet guests warmly upon arrival and provide a seamless check-in and check-out experience.Manage room assignments, reservations, and guest profiles using Marriott’s property management systems.Respond promptly and professionally to guest questions, requests, and concerns, ensuring issues are resolved or escalated appropriately.Provide information about hotel amenities, local attractions, transportation options, and dining recommendations.Process payments, verify identification, and maintain accurate records for all guest transactions.Communicate effectively with housekeeping, maintenance, and other departments to support guest needs and operational flow.Maintain a clean, organized, and welcoming front desk and lobby environment.Follow all Marriott brand standards, safety protocols, and security procedures.Assist with daily administrative tasks, including preparing reports, updating logs, and managing guest communications.Uphold Marriott’s commitment to exceptional service and guest satisfaction at all times.QualificationsPrevious customer service or hospitality experience preferred; hotel front desk experience is a plus.Strong communication and interpersonal skills with a warm, professional demeanor.Ability to multitask in a fast-paced environment, especially during peak check-in/check-out times.Proficiency with computers and comfort learning hotel management systems.Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.High school diploma or equivalent required.Core CompetenciesGuest-Focused Service – Demonstrates genuine care and attentiveness.Professionalism – Maintains a polished appearance and courteous behavior.Problem-Solving – Handles guest issues calmly and efficiently.Team Collaboration – Works well with colleagues across departments.Attention to Detail – Ensures accuracy in reservations, billing, and communication.Work EnvironmentFront Desk Agents work in a dynamic, guest-facing environment that requires consistent interaction with travelers, Marriott Bonvoy members, and local visitors. The role involves standing for extended periods and managing multiple tasks while maintaining a friendly and composed presence.