Guest Service Specialist – Front Desk (DailyPay & Quarterly Bonus)

LBA Hospitality; Birmingham (AL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus program

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative to join our Birmingham, AL front desk team. You will welcome and check in/out guests, handle reservations and payments, and promote hotel services to help maximize revenue.

Responsibilities include answering calls, posting charges in the PMS, balancing transactions, and supporting other departments as needed. Evening, weekend, and holiday shifts may be required; prior guest-relations experience is preferred.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest-relations

Communication

Problem-solving

Conflict resolution

Computer skills

Education

High school diploma or equivalent

Tools

Property-management system

Job description

LBA Hospitality is seeking a Guest Service Representative to join our Birmingham, AL front desk team. You will welcome and check in/out guests, handle reservations and payments, and promote hotel services to help maximize revenue.

Responsibilities include answering calls, posting charges in the PMS, balancing transactions, and supporting other departments as needed. Evening, weekend, and holiday shifts may be required; prior guest-relations experience is preferred.