Guest Experience Front Desk Agent | Flexible Hours

Island Hospitality Management; Town of Brookhaven (NY); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

PTO and vacation time

Employee discounts

Training and career growth

Referral bonus program

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and be a key reference for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced setting.

Flexibility in scheduling may be required as business needs vary with occupancy and seasons. Join a team focused on guest satisfaction and smooth hotel operations across shifts.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Motivated team player with initiative

Problem solving under pressure

Excellent guest service

Strong communication skills

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and be a key reference for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced setting.

Flexibility in scheduling may be required as business needs vary with occupancy and seasons. Join a team focused on guest satisfaction and smooth hotel operations across shifts.