Guest Experience Front Desk Agent (Flexible Hours)

ARK; Burnet (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-ins, check-outs, and inquiries with a friendly, service-driven approach.

You will balance cash at the end of shifts, coordinate with housekeeping and maintenance to minimize out-of-order rooms, and provide information about services and directions to guests, ensuring a seamless stay that reflects our property’s values.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Balance cash at the end of each shift and generate reports for the next shift.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Operate hotel switchboard, take calls and provide information and transfer calls

Skills

Customer service

Guest focus

Multitasking

Flexible schedules

Job description

ARK is seeking an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-ins, check-outs, and inquiries with a friendly, service-driven approach.

You will balance cash at the end of shifts, coordinate with housekeeping and maintenance to minimize out-of-order rooms, and provide information about services and directions to guests, ensuring a seamless stay that reflects our property’s values.