Guest Experience Front Desk Agent | Flexible Hours

Fairfield Inn & Staybridge Suites Austin Northwest; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan

Paid Sick and Vacation Time

Employee Assistance Program

Employee Discounts

Job summary

Island Hospitality is seeking a friendly and proactive Dual Front Desk Agent for our Austin properties. You will manage check-in/check-out, handle payments, and assist guests and vendors, while maintaining professional communication in a fast-paced setting.

The role requires a customer-first mindset, strong problem-solving skills, and a readiness to adapt to flexible scheduling. Island Hospitality values teamwork and ongoing development for hotel staff.

Qualifications

• Highly motivated team player with strong initiative
• Effective in handling problems in the workplace
• Ability to work well in stressful situations
• Readily available and approachable for guests

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job description

Island Hospitality is seeking a friendly and proactive Dual Front Desk Agent for our Austin properties. You will manage check-in/check-out, handle payments, and assist guests and vendors, while maintaining professional communication in a fast-paced setting.

The role requires a customer-first mindset, strong problem-solving skills, and a readiness to adapt to flexible scheduling. Island Hospitality values teamwork and ongoing development for hotel staff.