Guest Experience Agent - Front Desk (Flexible Hours)

Residence-Inn-By-Marriott-0964fef8; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

HSA/FSA

Dependent care FSA

ID Theft Protection

Commuter benefits

Pet Insurance

PTO

401(k) Retirement plan

Company discounts

Job summary

Residence Inn by Marriott Austin is seeking a friendly Front Desk Agent to manage all aspects of front desk operations and serve as a reference for guests and vendors. You will maintain professionalism, courtesy, and strong communication in a fast-paced environment.

This role may require flexible scheduling availability and a commitment to supporting guests with outstanding service and information. Island Hospitality training and team wellness programs accompany the position.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Ability to handle problems in the workplace including anticipating and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stress management

Guest service

Communication

Job description

Residence Inn by Marriott Austin is seeking a friendly Front Desk Agent to manage all aspects of front desk operations and serve as a reference for guests and vendors. You will maintain professionalism, courtesy, and strong communication in a fast-paced environment.

This role may require flexible scheduling availability and a commitment to supporting guests with outstanding service and information. Island Hospitality training and team wellness programs accompany the position.