Guest Experience Front Desk Agent — Check-In & Welcome

Highgate Hotels, LP; Lawnton (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Highgate Hotels is seeking a Front Desk Agent for the Residence Inn Harrisburg. You will welcome guests, handle check-in and check-out, and provide courteous service while promoting hotel programs and promotions.

The role requires solid computer skills and a friendly, professional demeanor. Prior hospitality experience is preferred, and regular attendance is essential in this full-time, on-site position at 4480 Lewis Rd, Harrisburg, PA 17111.

Qualifications

• Experience in a hotel or related field is preferred.
• Must have good communication and customer service skills.
• Computer experience is required and a friendly demeanor is essential.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Answer inquiries about restaurants, transportation, and local attractions.
• Balance and prepare shift paperwork according to hotel standards.
• Be familiar with rate plans, promotions, and group bookings.
• Operate the front desk computer system and follow cash handling policies.

Skills

Customer service

Computer skills

Communication

Multitasking

Education

High School Diploma or equivalent

College coursework helpful

Tools

Front Desk Software

Job description

Highgate Hotels is seeking a Front Desk Agent for the Residence Inn Harrisburg. You will welcome guests, handle check-in and check-out, and provide courteous service while promoting hotel programs and promotions.

The role requires solid computer skills and a friendly, professional demeanor. Prior hospitality experience is preferred, and regular attendance is essential in this full-time, on-site position at 4480 Lewis Rd, Harrisburg, PA 17111.