Guest Experience Front Desk Agent – Check-In & Reservations

remingtonhotelscareers; Grasonville (MD); On-site; USD 19,000 - 30,000; Full time

Job summary

Remington Hotels in Maryland is seeking a friendly, detail‑oriented front desk agent. You will greet guests, check them in and out promptly, assist with pre-registration, and help block reservations as needed.

You should handle charges accurately, know the front desk procedures, process cash and card payments, and stay calm under busy periods. A team mindset and flexible schedules, including nights and weekends, are important.

Qualifications

• Greet guests and check in/out promptly.
• Post charges accurately and efficiently.
• Know front desk procedures and cash handling.
• Ability to take same-day reservations quickly.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and know where to post them.
• Maintain working knowledge of front office system and daily transactions.
• Manage cash handling including cash, checks, and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation/ relocation procedures as needed.

Skills

Customer service

Cash handling

Time management

Communication skills

Team player

Tools

PMS experience

Job description

Remington Hotels in Maryland is seeking a friendly, detail‑oriented front desk agent. You will greet guests, check them in and out promptly, assist with pre-registration, and help block reservations as needed.

You should handle charges accurately, know the front desk procedures, process cash and card payments, and stay calm under busy periods. A team mindset and flexible schedules, including nights and weekends, are important.