Guest Experience Specialist — Front Desk

remingtonhotelscareers; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

Remington Hotels in Washington, DC, seeks a friendly Front Desk Agent to greet guests, check them in and out, assist with pre-registration, and help block reservations when needed. You will handle charges, know the front office system, and ensure smooth daily operations.

Qualifications include a strong work ethic, teamwork, and flexibility to cover nights, weekends, and holidays. The role emphasizes accurate cash handling and delivering excellent guest experiences.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Enjoys working as part of a team to provide great experiences for our Guests.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and promptly, knowing where to post them.
• Maintain complete working knowledge of Front Office systems, including daily and non-routine transactions.
• Manage cash handling, including receiving payments and giving correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and handling of each.
• Take same-day reservations, follow cancellation and relocation procedures.
• Handle payments and related financial transactions.

Skills

High work ethic

Team player

Flexibility

Job description

Remington Hotels in Washington, DC, seeks a friendly Front Desk Agent to greet guests, check them in and out, assist with pre-registration, and help block reservations when needed. You will handle charges, know the front office system, and ensure smooth daily operations.

Qualifications include a strong work ethic, teamwork, and flexibility to cover nights, weekends, and holidays. The role emphasizes accurate cash handling and delivering excellent guest experiences.