Guest Experience Agent — Front Desk

remingtonhotelscareers; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Job summary

Remington Hotels in Washington, DC is seeking a front desk associate to welcome guests, check them in and out promptly, and assist with pre-registration and blocking of reservations when needed.

You will post charges, know the front office system, and handle daily transactions with accuracy. Flexible shifts including nights and weekends may be required to ensure exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and promptly.
• Maintain complete working knowledge of the Front Office system and daily transactions.
• Manage cash handling, including cash, checks and credit card payments, with correct change.
• Review special requests on reservations and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts and how to handle each.
• Take same-day reservations and follow cancellation/ relocation procedures.
• Support a team that delivers excellent guest experiences.

Job description

Remington Hotels in Washington, DC is seeking a front desk associate to welcome guests, check them in and out promptly, and assist with pre-registration and blocking of reservations when needed.

You will post charges, know the front office system, and handle daily transactions with accuracy. Flexible shifts including nights and weekends may be required to ensure exceptional guest experiences.