Guest Experience Front Desk Agent – Boutique Hotel

Melrosehoteldc; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

RISE Uptown Hotel is seeking a Front Desk Agent in Phoenix to warmly greet guests, handle check-ins/outs, and manage reservations with efficiency and accuracy. The role requires familiarity with front desk systems and cash handling, ensuring smooth daily operations and guest satisfaction.

Candidates should be capable of working varied shifts, including nights, weekends, and holidays, and enjoy collaborating with a team to create memorable guest experiences at this boutique property.

Qualifications

• High work ethic and self-initiative.
• Ability to work flexible hours including nights, weekends and holidays.
• Enjoys working as part of a team that delivers great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Work ethic

Team player

Guest service

Job description

RISE Uptown Hotel is seeking a Front Desk Agent in Phoenix to warmly greet guests, handle check-ins/outs, and manage reservations with efficiency and accuracy. The role requires familiarity with front desk systems and cash handling, ensuring smooth daily operations and guest satisfaction.

Candidates should be capable of working varied shifts, including nights, weekends, and holidays, and enjoy collaborating with a team to create memorable guest experiences at this boutique property.