Guest Experience Agent — Boutique Hotel Front Desk

Hotel Yountville; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Rise Uptown Hotel is seeking a friendly Front Desk Agent to welcome guests, handle check-ins/check-outs, and assist with reservations in Phoenix. You will ensure accurate posting of charges and maintain smooth front desk operations.

Strong communication, teamwork, and a willingness to work nights, weekends, and holidays are essential. Training will cover the hotel's rates, discounts, and procedural standards to deliver exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Operate Front Office system and handle daily transactions.
• Manage cash, checks, and credit card information securely.

Skills

Guest service

Team player

Flexibility

Job description

Rise Uptown Hotel is seeking a friendly Front Desk Agent to welcome guests, handle check-ins/check-outs, and assist with reservations in Phoenix. You will ensure accurate posting of charges and maintain smooth front desk operations.

Strong communication, teamwork, and a willingness to work nights, weekends, and holidays are essential. Training will cover the hotel's rates, discounts, and procedural standards to deliver exceptional guest experiences.