Hotel Front Desk Agent - RISE Uptown Hotel

Melrosehoteldc; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

RISE Uptown Hotel is seeking a Front Desk Agent in Phoenix to warmly greet guests, handle check-ins/outs, and manage reservations with efficiency and accuracy. The role requires familiarity with front desk systems and cash handling, ensuring smooth daily operations and guest satisfaction.

Candidates should be capable of working varied shifts, including nights, weekends, and holidays, and enjoy collaborating with a team to create memorable guest experiences at this boutique property.

Qualifications

• High work ethic and self-initiative.
• Ability to work flexible hours including nights, weekends and holidays.
• Enjoys working as part of a team that delivers great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Work ethic

Team player

Guest service

Job description

Hotel Front Desk Agent - RISE Uptown Hotel

#26-2825

Location Description

400 W Camelback Rd Phoenix, AZ 85013

The Phoenix Rise Uptown Hotel combines the best of historic architecture and modern sensibilities. What was once two separate mid-century modern office towers has been completely re-envisioned into a contemporary boutique hotel with a distinctly delightful sense of style.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Rise Uptown Hotel-PHXRH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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