Hotel Front Desk Agent - RISE Uptown Hotel

Hotel Yountville; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Rise Uptown Hotel is seeking a friendly Front Desk Agent to welcome guests, handle check-ins/check-outs, and assist with reservations in Phoenix. You will ensure accurate posting of charges and maintain smooth front desk operations.

Strong communication, teamwork, and a willingness to work nights, weekends, and holidays are essential. Training will cover the hotel's rates, discounts, and procedural standards to deliver exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Operate Front Office system and handle daily transactions.
• Manage cash, checks, and credit card information securely.

Skills

Guest service

Team player

Flexibility

Job description

Hotel Front Desk Agent - RISE Uptown Hotel

#26-2825

Location Description

400 W Camelback Rd Phoenix, AZ 85013

The Phoenix Rise Uptown Hotel combines the best of historic architecture and modern sensibilities. What was once two separate mid-century modern office towers has been completely re-envisioned into a contemporary boutique hotel with a distinctly delightful sense of style.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Rise Uptown Hotel-PHXRH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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