Guest Experience Front Desk Agent

Cherry Valley Hotel; Woburn (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boston Woburn Hotel on Forbes Rd in Woburn, MA seeks a Front Desk Agent to welcome guests and manage check-ins and inquiries. You are the first and last contact to shape guest experience, in a fast-paced environment. You will handle guest requests, assist with luggage, provide directions, and ensure accurate cash and credit handling.

Strong English communication and front desk software proficiency are required. Equal Opportunity Employer.

Qualifications

• Good verbal and written English communication skills.
• Cash handling and front office software proficiency.
• Light physical duties; lift up to 50 pounds occasionally.

Responsibilities

• Make a first impression delivering a great hospitality experience.
• Make a lasting impression during checkout and address guest concerns.
• Enjoy problem solving to assist guests with luggage, directions, and requests.
• Be accountable for cash, routing calls, messages, and guest needs.
• Be a safety & security agent by following hotel policies and procedures.

Job description

Boston Woburn Hotel on Forbes Rd in Woburn, MA seeks a Front Desk Agent to welcome guests and manage check-ins and inquiries. You are the first and last contact to shape guest experience, in a fast-paced environment. You will handle guest requests, assist with luggage, provide directions, and ensure accurate cash and credit handling.

Strong English communication and front desk software proficiency are required. Equal Opportunity Employer.